ku9 apps Privacy Policy

This privacy policy applies to all services provided through the ku9 apps platform. It takes effect whenever you use ku9 apps via our website, mobile application, or any other digital channel.

ku9 apps is a trusted online gaming and betting platform for users in Bangladesh. We are deeply committed to protecting the personal information of our users. This policy explains what type of information we collect, why we collect it, and how it is used.

By registering an account on our platform or continuing to use our services, you are considered to have accepted the terms of this privacy policy. This policy is an integral part of our Terms and Conditions.

In this policy, "we", "our", and "ku9 apps" refer to the entity operating the platform, and "you" and "user" refer to any registered or unregistered user of ku9 apps.

ku9 apps collects certain information from users for various purposes. This information is gathered in two ways: information you provide directly, and information collected automatically while you use the platform.

2.1 Information Provided Directly

The following information is collected for account registration and management:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Mailing address
• National ID number or passport number (when identity verification is required)
• Financial transaction details (bKash, Nagad, Rocket, Upay account numbers or bank account details)

2.2 Automatically Collected Information

The following information is collected automatically while you use the platform:

• IP address and device location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system information
• Time of site access and duration of visit
• Pages visited and links clicked
• Gaming and betting history

2.3 Information Collected via Third Parties

In some cases, information may be collected or verified through third-party service providers for identity verification or fraud prevention. Only the minimum necessary information is used in this process.

ku9 apps uses collected information only for specific, legitimate, and relevant purposes. The main areas of use are described below:

3.1 Account Management and Service Delivery

• Completing the registration process and keeping accounts active
• Ensuring login security and OTP verification
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing the VIP programme

3.2 Security and Compliance

• Preventing money laundering and detecting fraud
• Preventing the creation of multiple accounts
• Verifying user age (ensuring 21+)
• Maintaining platform security

3.3 Improved Service and Communication

• Providing 24/7 live chat and email support
• Analysing user experience to improve service quality
• Sending new offers and important notices
• Resolving technical issues

ku9 apps applies industry-standard technical and administrative measures to protect your information. All data stored on our servers is secured through SSL encryption.

4.1 Technical Security Measures

• SSL/TLS encryption: all data transfers are encrypted
• Financial transaction data is collected under high-level encryption
• Regular security audits are conducted
• Firewall and access control systems to prevent unauthorised access

4.2 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or dispute resolution needs. After that defined period, data is securely deleted.

Please note that no one can guarantee 100% security when transmitting information over the internet or storing it electronically. Although we take the utmost precautions, users are also advised to stay alert to the security of their own accounts.

ku9 apps does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

The minimum necessary information may be shared with selected third-party service providers for payment processing, technical infrastructure maintenance, and identity verification. These providers are required to comply with ku9 apps' strict privacy policy.

5.2 Legal Obligations

If disclosure of information is required under a court order, government directive, or applicable law, ku9 apps will be obliged to do so. ku9 apps will fully cooperate with such disclosures.

5.3 Fraud and Security Investigations

Relevant information may be shared with the concerned authorities when needed to detect or investigate fraud. This is done to protect the interests of all users.

Cookies and similar tracking technologies are used on the ku9 apps website and app. Cookies are small text files stored on your device that help improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyse site usage to improve service quality.

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

ku9 apps recognises the following rights of users over their own information:

7.1 Right to Access Information

You may request a copy of the information stored about you on ku9 apps at any time. This request must be made through our support team.

7.2 Right to Correct Information

If any of your information is incorrect, contact our support to have it corrected. We will make the correction as quickly as possible.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, this request may not be able to be fulfilled in full where legal obligations or ongoing disputes are involved.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, let our support know. However, transaction and security notifications related to your account will always be sent, as these are an essential part of service delivery.

To learn more about responsible gaming rights and the option to take a temporary break, please read our Responsible Gaming Guidelines.

ku9 apps strictly follows a 21+ age policy. All casino and betting services on this platform are completely prohibited for anyone under the age of 21.

Age is verified at the time of registration, and additional proof of identity may be requested in suspicious cases. If an underage account is identified, it will be closed immediately and the associated information will be deleted.

A note for parents: please ensure your children do not use platforms of this kind. If you believe a child or teenager is using this platform, notify our support immediately.

ku9 apps reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, users will be notified in advance via their registered email or through the platform.

Continuing to use the platform after changes have been made will be taken to mean that you have accepted the updated policy. You are therefore advised to visit this page regularly to stay informed of policy updates.

If you have questions about any part of this policy, you may find answers in our FAQ section, or contact support directly.